Terms of service

Scope

These terms apply to every service purchased or subscribed to via teammade.ai, operated by Team Made (Dennis Matthijs), Maïsstraat 78, 9000 Ghent, Belgium, VAT BE 0718.589.559. By subscribing, ordering or using the platform you accept these terms.

Our offer

We offer monthly platform subscriptions (Starter, Growth, Scale) giving access to our customer-acquisition platform (CRM, conversations, calendar, automations, reputation management, depending on tier), and standalone products: Reputation Manager (monthly), the Growth Scan (one-off audit) and the AI mini-course (one-off digital course).

Features per tier are described on the pricing page at the time of purchase; we may extend or adjust features between tiers over time without reducing what you already have access to.

Prices and payment

All prices on the site are in euro, VAT included where applicable, and billed via our payment provider. Subscriptions are billed monthly in advance; one-off products are billed at the time of order.

We may change subscription prices for future billing periods; we will notify active subscribers by email at least 30 days in advance. Continuing your subscription after that date means you accept the new price; you can cancel before it takes effect.

Duration, cancellation and right of withdrawal

Subscriptions run month to month with no fixed term and can be cancelled at any time, effective at the end of the current billing period; there are no cancellation fees.

As a consumer in the EU you normally have 14 days to withdraw from an online purchase without giving a reason. For digital products delivered instantly (platform access, the Growth Scan report, the course) we ask for your explicit consent to start the service immediately; once delivery has started with that consent, the legal right of withdrawal no longer applies, as permitted under EU consumer law.

Regardless of that, we voluntarily offer a 14-day money-back guarantee on the one-off Growth Scan and course purchases: if you’re not satisfied, mail info@teammade.ai within 14 days of purchase for a full refund.

Using the platform

You’re responsible for the content you send through the platform (messages, campaigns, automations) and for complying with applicable law, including rules on unsolicited electronic communication (e-privacy) and marketing consent for your own contacts.

You may not use the platform for spam, fraud, illegal content, or to harm third parties. We may suspend accounts that violate this after a warning, except in cases of clear abuse or illegality, where we may suspend immediately.

Intellectual property

The platform’s software, our own website content, brand and documentation remain our property or that of our licensors. Subscribing gives you a right to use the platform for your own business, not ownership of the underlying technology.

Your own content, contacts and data remain yours; we don’t use them for any purpose beyond delivering the service to you.

Liability

We deliver our services with reasonable care and skill. Except in case of intent or gross negligence on our part, our liability for any damage is limited to the amount you paid us in the 3 months before the event giving rise to the claim.

We are not liable for indirect damage (lost profit, lost customers) or for outages of third-party infrastructure we don’t control (hosting, telecom networks, payment providers).

Complaints and disputes

Not happy with something? Mail info@teammade.ai first, we reply within 24 hours on weekdays and aim to resolve issues directly. As a consumer, you can also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Changes

We may update these terms; the version on this page is the current one. Material changes affecting active subscribers will be announced by email at least 30 days before they take effect.

Governing law and jurisdiction

These terms are governed by Belgian law. Any dispute not resolved amicably will be submitted to the courts of the judicial district of East Flanders, division Ghent, without prejudice to mandatory consumer-protection rules that may give you the right to bring a claim before the court of your own place of residence.